HELP

codypullig · Post by **codypullig** » Tue Oct 06, 2009 9:39 am

i received my new license but it is still sayin the error code MSGID 004h.Im not sure what to do about this. Should i go ahead and request another license?

Post by **Gaskleppie** » Tue Oct 06, 2009 11:48 am

Request a new license and sent Calvin a mail about the problem. Should be solved in no time.

pullig · Post by **pullig** » Wed Oct 07, 2009 5:20 pm

i got the license but it still is giving me the same error code.. contact ectune MSG004h i just tried to request a new license and it gives me an error and will not request a new license please get back to me calvin asap

Post by **calvin** » Mon Oct 12, 2009 4:36 pm

MSGID 004H: MachineID and Hardwarekey don't match Meaning the license hwID is not the same as laptop hwID

M2_Motorsports · Post by **M2_Motorsports** » Tue Oct 13, 2009 9:50 am

I am having exact same problem. Laptop is the the same... no hardware changes nor have I reloaded XP or eCtune... all same as when originally purchased eCtune. Purchased license from Xenocron. Chris is trying to help resolve it. any toubleshooting I can do on my end?

Post by **Gaskleppie** » Tue Oct 13, 2009 11:20 am

The laptop serial is made by the hardware of it. So if you change the hardware of the laptop its possible that the key changes also. Do you connect a external hard disk sometimes?

M2_Motorsports · Post by **M2_Motorsports** » Tue Oct 13, 2009 3:14 pm

now that you say it, I am using a PCMCIA serial port that I didn't have when I registered. I deleted my license though to get into eCtune and reregistered and the new license Chris sent after that still had error MSGID 004h

M2_Motorsports · Post by **M2_Motorsports** » Tue Oct 13, 2009 5:57 pm

OK, I just tried with serial card ejected and realized I was getting code 006h not 004. Sorry for confusion.